Refund policy

Returns

We do not accept returns due to the nature of our products being customized, other than for the following reasons, on a case by case basis.

Any claims for misprinted/damaged/defective items must be submitted within 7 (seven) days after the product has been received. For packages lost in transit, all claims must be submitted no later than 10 (ten) days after the estimated delivery date. Claims deemed an error on our part are covered at our expense and will result in a replacement product being issued. There are no refunds, replacement only.

If you notice an issue on the products or anything else on the order, to start a claim, or for any queries, please notify us here: support@fivefifteen.ca.

• To be eligible to make a claim, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.
• If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  

Damages and issues

Please inspect your order upon receipt and contact us immediately (within 7 days) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Replacement Items

We do not offer exchanges. Replacements are only for items that meet the criteria above regarding damage/ defects. 

European Union 14 day cooling off period - N/A for Custom Goods

Does not apply to the supply of goods that are made to the consumer's specifications or are clearly personalized. As these are customized goods which cannot be returned, only replaced due to the damage/defect criteria above.

Refunds

Refunds are not offered due to the custom nature of our products. See the Returns policy for more details.